BetPrimeiro Terms and Conditions

Welcome to Bet Primeiro. These Terms and Conditions govern your use of our website, betprimeiro.com, and all services we provide, including our casino games, live casino, promotions and loyalty programme. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

1. About Our Company

BetPrimeiro is owned and operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. These General Terms and Conditions, version 1.0, are last updated and effective from 12.02.2026. We publish this document in English, and in the event of any discrepancy between the English version and any translation, the English version prevails.

2. Eligibility and Restricted Countries

You must be at least 18 years old, or the legal age for online gaming in your country of residence, to register an account with us. At Bet Primeiro, we do not permit residents of certain Restricted Countries to deposit or play real money games. These countries include Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Greece, Iran, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Spain, Ukraine, United Kingdom and USA. If we determine that you are accessing our services from a Restricted Country, we reserve the right to suspend your account and void any winnings.

We confirm that we operate as a multilingual brand serving players worldwide, and our support team assists you in your preferred language wherever possible.

3. Account Registration

Each player may create only one personal user account with us. We do not allow multiple accounts, and if we detect duplicate accounts, we may terminate them and suspend all related payouts. You may not give account access to any third party, including minors, and you agree to use our website for personal, non-commercial purposes only.

• You must provide accurate and truthful registration information
• We may confiscate funds and suspend access where an overlap of IP addresses between two or more accounts is detected
• Decisions we make regarding IP address overlap are final and not subject to appeal
• You confirm that you are not using a VPN when accessing our services

4. Currencies and Payment Methods

Our BetPrimeiro platform supports account currencies including CAD, USD, EUR, AUD, NZD and NOK, as well as cryptocurrencies BTC, BCH, ETH, LTC, DOG, XRP and USDT. We are not a financial institution, our accounts bear no interest, and we do not provide conversion or exchange services, including fiat-crypto exchange.

Deposit methods we accept include Interac e-Transfer, Visa, Mastercard, MuchBetter, MiFinity, CashtoCode, Flexepin, Neosurf, SkinsBack, AstroPay and all listed cryptocurrencies. We do not accept third-party payments; you must only deposit using payment methods registered in your own name. If we discover a breach of this rule, we will confiscate any winnings and return the original deposit to the rightful account owner.

When you deposit using cryptocurrency, we generate a unique deposit address for your transaction, and your account is credited within minutes, depending on blockchain confirmation times. We automatically convert crypto deposits into your preferred currency at the current rate. Bitcoin transactions flagged as replaceable (Opt-in Replace-by-Fee) may result in immediate closure of your account and withholding of winnings.

5. Deposits and Withdrawals

Our minimum deposit amounts are 30 CAD / 20 USD / 20 EUR / 30 AUD / 30 NZD / 200 NOK, or the equivalent in supported cryptocurrencies. Minimum withdrawal amounts follow the same thresholds. We apply daily, weekly and monthly withdrawal limits, and for members of our VIP Club these limits are determined on an individual basis.

If you request a withdrawal but your total wagering since your last deposit is less than three times the deposit amount, we may charge transaction processing fees covering both deposits and withdrawals, at our sole discretion. Withdrawals via Interac e-Transfer, MiFinity and all cryptocurrencies are processed instantly, while Bank Transfer withdrawals may take 3-10 days.

We may require identity verification (KYC) before processing any payout and may hold withdrawals until verification is complete. Documents we may request include passport details, identification cards, proof of residence and statements verifying the source of funds. If we cannot reach you by email or phone within two weeks of your withdrawal request, we may lock your account for failure to complete KYC, and any winnings may be forfeited if complete information is not provided within 40 days.

6. Dormant Accounts

If your account remains inactive for twelve consecutive months without a login or logout, we classify it as Inactive and may charge a monthly administrative fee of a minimum of 25 EUR, or the equivalent in your account currency, for as long as your balance remains positive. We notify you by email when this fee begins, and it stops once you reactivate your account or your balance reaches zero.

7. Bonuses and Promotions

At BetPrimeiro, we offer a range of promotions, including our Welcome Package, reload bonuses, cashback offers and a Loyalty Program with six levels. All bonus terms, wagering requirements and eligibility rules are set out separately in our General Bonus Terms and Conditions, which form part of this agreement. Players from Sweden are not eligible to receive bonuses, participate in promotional programmes, receive VIP rewards or exchange comp points.

We reserve the right to void bonus funds and related winnings if we determine that prohibited practices, such as bonus abuse or exploitation of software errors, have occurred.

8. Games and Fairness

Our BetPrimeiro casino features more than 16,000 games from leading providers, including BGaming, Betsoft Gaming, Playson, PG Soft and Pragmatic Play, among others. We offer pokies, live dealer games such as Blackjack, Roulette, Baccarat and Game Shows, as well as jackpot pokies and crash games. We do not guarantee uninterrupted access to any specific game and may modify our game library at any time.

9. Responsible Gaming

We are committed to promoting responsible gaming. We encourage you to set deposit limits, take breaks and seek help if gambling stops being enjoyable. Our Responsible Gaming page provides resources and tools to support you in maintaining control over your play.

10. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee that our website will be free from errors, interruptions or delays. To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses arising from your use of our services. Even for supported countries, we do not guarantee successful payment processing in all cases.

11. Complaints and Governing Law

If you have a complaint, you may contact our support team through our Complaints page, live chat or email at [email protected]. These Terms and Conditions are governed by the laws applicable to our licence issued by the Autonomous Island of Anjouan, Union of Comoros. We handle data protection enquiries and complaints about data handling through our Data Protection Officer at [email protected].

12. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. We recommend that you review this page periodically. Continued use of Bet Primeiro following any changes constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms and Conditions, our support team is available 24/7 via live chat and email at [email protected]. We are here to assist you with any queries regarding your account, deposits, withdrawals or general use of our services.