BetPrimeiro Privacy Policy

At Bet Primeiro, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit betprimeiro.com, register an account, use the BetPrimeiro casino app, or otherwise interact with our services. Our platform is owned and operated by Novatrix SRL, company registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. This policy was last updated on 17.06.2026 and applies to all players who use our services, regardless of location, except where restricted under clause 3.1 of our General Terms and Conditions.

Information We Collect

We collect information necessary to provide you with a safe and compliant gaming experience whenever you register, log in, or use the BetPrimeiro casino app.

Registration and Account Data

When you complete the BetPrimeiro register process, we collect your name, date of birth, email address, phone number, residential address, and preferred account currency, including CAD, USD, EUR, AUD, NZD, NOK, and supported cryptocurrencies such as BTC, ETH, LTC, DOG, XRP, BCH and USDT.

Financial and Transaction Data

We process data relating to your Bet Primeiro deposit and Bet Primeiro withdrawal activity, including payment method details, transaction amounts, timestamps, and wallet or crypto deposit addresses. We do not store full card numbers, and third-party payment providers process sensitive payment data on our behalf.

Verification (KYC) Data

To comply with anti-money laundering obligations, we may request passport details, identification cards, proof of residence, and documents verifying the source of funds. Documents must be submitted in Latin or Cyrillic script; where this is not possible, we may require video verification. We retain this data as required by our regulatory obligations under our Anjouan licence.

Technical and Device Data

We collect IP addresses, device identifiers, browser type, operating system, and login timestamps whenever you access our BetPrimeiro casino login page or use the BetPrimeiro app. This helps us detect duplicate accounts, VPN use, and IP address overlaps, which our terms strictly prohibit.

How We Use Your Information

We use your data to open and manage your account, process deposits and withdrawals, verify your identity, prevent fraud, comply with our licensing obligations, provide customer support, and deliver promotional offers where you are eligible. Our BetPrimeiro bonus and BetPrimeiro no deposit bonus communications are only sent to players who have opted in, and we exclude players from restricted jurisdictions, including Sweden, from all bonus-related communications in accordance with our Bonus Terms.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your login session, understand how you navigate our site, and improve the performance of our games and payment pages. Cookies also help us recognise returning players attempting a BetPrimeiro casino login and maintain the security of your session. You can control cookie preferences through your browser settings, though disabling certain cookies may limit site functionality.

Third-Party Data Processors and AI Tools

We integrate third-party conversational AI tools into our messaging platform to help manage support conversations, retrieve support tickets, and generate responses more efficiently. We work with OpenAI, Google Gemini, and Anthropic as data processors, each of whom is granted restricted access to customer messaging data solely for the purpose of delivering support services. We require these processors to handle your data in accordance with strict confidentiality and security standards.

Data Sharing and Disclosure

We may share your information with:

• Payment providers and financial institutions to process your Bet Primeiro deposit and withdrawal requests
• Identity verification providers to complete KYC and AML checks
• Regulatory authorities where required under our licence or by law
• Fraud prevention services to detect duplicate accounts or IP overlaps
• Third-party AI processors supporting our customer service operations

We do not sell your personal data to third parties for marketing purposes.

International Data Transfers

Because we serve players internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and the Union of Comoros. We take reasonable steps to ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection standards.

Data Retention

We retain your personal and financial data for as long as your account remains active and for a reasonable period afterward to comply with our regulatory, tax, and anti-fraud obligations. Where an account becomes Inactive after twelve consecutive months without login or logout, we retain relevant data while any administrative fees or balances remain outstanding, as described in our General Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain processing activities
• Withdraw consent to marketing communications at any time

To exercise any of these rights, you can contact our Data Protection Officer using the details provided below.

Restricted Countries and Age Verification

We do not permit residents of Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Greece, Iran, Malta, Myanmar, the Netherlands, North Korea, Poland, Romania, Russia, Spain, Ukraine, the United Kingdom, or the United States to deposit or play real money games on our platform. We verify age and eligibility at registration, and the minimum age to use our services is 18, or the legal age for online gaming in your country of residence, whichever is higher.

Security Measures

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data in transit, restricted internal access controls, and ongoing monitoring of our systems, including those supporting the BetPrimeiro casino app and web platform.

Children's Privacy

Our services are not intended for individuals under 18 years of age or the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with any funds handled in accordance with our General Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy or how we handle your data, our support team is available 24/7 via live chat and email at [email protected]. For data protection enquiries or complaints specifically related to data handling, please contact our Data Protection Officer at [email protected]. We at BetPrimeiro are committed to responding promptly and transparently to all privacy-related requests.