About BetPrimeiro

Who We Are

Bet Primeiro is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with its registered address in Potrero Cerrado, Province 03 of Cartago, Costa Rica. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. This licence allows us to offer real-money gaming to players across the globe while keeping our operations transparent and accountable.

At BetPrimeiro, we describe ourselves as a multilingual brand because that's exactly what we are - our support team works to assist you in your preferred language, and our platform is built to welcome players from many different countries and backgrounds. Naturally, we ask that all players meet the minimum age requirement of 18, or the legal gambling age in their country of residence, before creating an account with us.

What We Offer

We built our library to include more than 16,000 games, and we're proud of the depth and variety this gives you. Our collection comes from an extensive roster of studios, including BGaming, Betsoft Gaming, Platipus, Playson, PG Soft, Yggdrasil, Booongo, Gamzix, Leander, and dozens more - plus Pragmatic Play titles, which supply many of our bonus free spin games. With this many partners on board, we're able to refresh our lobby constantly and give you access to new releases almost as soon as they launch.

Here at Vegas... no, here at BetPrimeiro, we organize our casino menu around Top Games, New Games, Bonus Buy, All Games, Bonus Wager, Recommended Games, and Providers, so you can find what suits your mood in seconds. If you're after something with a real dealer, our Live Casino section covers Blackjack, Roulette, Baccarat, and Game Shows. And for players chasing bigger wins, our Jackpot pokies are always in play, contributing 100% toward bonus wagering (excluding a small list of excluded titles).

Our Game Categories

• Pokies and video slots from 35+ studios
• Live Blackjack, Roulette, Baccarat, and Game Shows
• Jackpot pokies with progressive prize pools
• Crash and instant games like Aviator, JetX, and Chicken Road
• Video poker, craps, card games, and lottery-style titles

Fast, Flexible Banking

We know that nothing kills the fun faster than clunky payments, so at Bet Primeiro, we made banking as smooth as possible. We accept CAD, USD, EUR, AUD, NZD, and NOK, along with BTC, BCH, ETH, LTC, DOG, XRP, and USDT. Whether you prefer Interac e-Transfer, Visa, Mastercard, MuchBetter, MiFinity, or a crypto wallet, our deposit methods are processed instantly and with no fees.

Our withdrawals are just as quick - Interac e-Transfer, MiFinity, and every crypto option we support are processed instantly, with only Bank Transfer taking longer (3-10 days, as is standard for that method). We do want to be upfront: we're not a financial institution, so we don't offer currency conversion services beyond what's needed to credit your account, and balances don't earn interest. We also ask that all deposits come from payment methods registered in your own name - this keeps our platform safe for everyone.

Deposit & Withdrawal Snapshot

Our Bonuses and VIP Club

We at BetPrimeiro built a Welcome Package worth up to 320% and 9,000 EUR/USD, plus 450 Free Spins and 10% cashback, spread across your first four deposits. We designed it this way so that new players get consistent value over their first days with us, rather than one bonus that disappears in an afternoon. Beyond the welcome offer, we run a Tuesday Reload, a Wednesday Free Spins promo, a Weekend Reload, an unlimited Crypto Bonus for players funding with digital currency, and a Special Bonus that triggers automatically after every fourth deposit in a day. For a full breakdown of current offers, check out our BetPrimeiro bonus page.

Our loyalty programme has six levels, from Beginner through to Premier, and we reward you with comp points every time you play slots, roulette, crash games, or table games. As you climb through our levels, we increase your Free Spins packages, cashback percentages, and lower your wagering requirements - by the time you reach Premier, our weekly cashback rises to 20% and wagering drops to just x10. Members of our VIP Club also receive individually set withdrawal limits, recognizing that our most active players need flexibility that standard limits don't provide.

Loyalty Levels at a Glance

• Level 0 Beginner - entry level, 0-199 points
• Level 1 Novice - 200-1,000 points, Free Spins rewards
• Level 2 Explorer - 1,001-3,000 points, plus weekly cashback
• Level 3 Maestro - 3,001-7,000 points
• Level 4 Hero - 7,001-15,000 points
• Level 5 Elite - 15,001-100,000 points
• Level 6 Premier - by invitation or 100,001+ points

Security, Fairness, and Responsible Play

Trust is something we take seriously at Bet Primeiro. Every player is limited to one personal account, and we monitor for duplicate accounts or IP overlaps to keep the platform fair for the whole community. We also carry out identity verification (KYC) before processing payouts in certain cases - this may include a passport, proof of residence, or documents confirming the source of funds. We know this can feel like an extra step, but it's how we protect both our players and our licence.

We don't permit use of VPNs on our platform, and players from our list of Restricted Countries are not eligible to deposit or play real money games with us. We also want to be transparent that players from Sweden are not eligible for bonuses, VIP rewards, or comp point exchanges, in line with our bonus terms. If you ever feel that your gaming habits need a check, our Responsible Gaming page outlines the tools and resources we provide.

Our Support Team

We staff our support desk 24/7, because questions don't always come up during business hours. You can reach our team through live chat or by emailing [email protected], and we aim to respond in your preferred language wherever possible. For anything related to data protection, our Data Protection Officer can be reached at [email protected]. To help us respond quickly and accurately, we've integrated conversational AI tools into our messaging platform - these help retrieve your support history and generate faster responses, with strict access controls in place.

• Live Chat: Available 24/7
• Email: [email protected]
• Data Protection: [email protected]
• FAQ, Complaints, and KYC pages available on our website

Joining Us Is Simple

We wanted registration at BetPrimeiro to take minutes, not hours. Here's how it works:

1. Visit betprimeiro.com and click the sign-up button
2. Enter your email, choose a password, and select your currency
3. Confirm you meet our age and residency requirements
4. Verify your email address to activate your account
5. Make your first deposit and claim your Welcome Package

From there, our platform is fully accessible on both desktop and mobile browsers, and you'll find a Download option in our main menu if you'd rather have quick access from your device's home screen. Ready to get started? Head over to the quick BetPrimeiro login page and join our community today.